PC Service Request - EDsys Computers

Where can I find the PC Serial Number?

The PC Serial number can be found on a silver tag on the back of the PC.

The normal format is B999999 but can differ from system to system.

An example of a tag is shown below.

BACK
PC Serial Number*
Build Date
Invoice
Dealer Abbr
Dealer Name
Warranty Type
Product Abbr
Product Name

PC DETAILS
Serial Number:
Build Date:
Invoice #:
Dealer:
Dealer Name:
Warranty Type:
Product:
Product Name:

Address of PC*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code

(include business name if applicable)
Contact at this Address*
Phone*
Email*
Preferred Callout 1*
DD slash MM slash YYYY
Preferred Callout Time 1*

: Hours

Minutes
Preferred Callout 2*
DD slash MM slash YYYY
Preferred Callout Time 2*

: Hours

Minutes
Preferred Callout 3*
DD slash MM slash YYYY
Preferred Callout Time 3*

: Hours

Minutes
Operating System*
PC Asset # (Your Ref)
Detailed Fault Description*

The PC you specified has an On Site Warranty.

Your PC is covered for both parts and labour and will be fixed at no charge (hardware only).

Please click on the Continue With Service Request button to complete your request.

Terms & Conditions:
- The warranty is for repair or replacement of faulty components of the same value or comparable quality. This is a like for like policy and is not a new for old replacement policy.
- The equipment is only covered for faulty workmanship, and for parts that fail due to manufacturing defects. The warranty does not cover fair wear and tear. The warranty does not cover replacement of parts due to incompatibility.
- The warranty does not cover any software errors.
- The warranty only covers those components that are listed in the manufacturers original invoice, no third party components are covered.
- EDsys Computers is not responsible for providing loan equipment under the terms of this warranty, except for CUA customers.
- Damage to a system caused by power surges or spikes are not covered.
- The warranty does not cover damage to the system caused by overheating as a result of siting or positioning of the equipment, where there is not adequate ventilation or a dust free environment.
- The warranty only covers system hardware faults and makes no provision for loss of data. It is the clients responsibility to carry out regular backups.
- The warranty covers the reloading of the operating system but no other applications or data.
- The warranty does not cover : loose cables, reseating of cards, bent pins, incorrect bios or driver settings, cords, leads, plugs or batteries, except for CUA customers.
- Once a warranty call is logged EDsys Computers will make contact within 4 working hours and be onsite within 8 working hours.
- If an EDsys computers technician attends a warranty call out and finds the claim is not covered under warranty the client will be charged at the current service rates.